In order to avoid high cancellation costs in connection with illness or serious verifiable reasons, we recommend that you purchase a separate trip cancellation insurance.
You must always cancel your trip via contacting us (written) and you must do so immediately after you have established the reason. If you have to cancel your trip outside our office hours, always contact the airline and/or the hotel directly. Inform us afterwards via email about the measures that you have taken.
If a cancellation/change is done, we charge an administrative fee in addition to the cost charged by the airline and/or hotel. The fee is always at least GBP 40 per person. The trip must always be cancelled before departure in order for any refund to be granted.