I have been prevented from travelling. Can I rebook/cancel my trip?

Cancellation
Cancellation of a trip must always be done in writing (use our contact formula) and immediately after the reasons for not travelling have arisen. When cancelling travel outside our opening hours, always contact the airline and/or hotel directly. Then inform us via email what measures you have taken.

Cancellation insurance
In order to avoid high cancellation costs in connection with illness or serious verifiable reasons for not being able to travel, we recommend that you purchase a separate trip cancellation insurance.

Administrative charge
In cases of cancellation or change, we charge an administrative fee in addition to the cost charged by the airline and/or hotel. The fee is always at least GBP 40 per person. The trip must always be cancelled before departure in order for any refund to be granted.

Rebooking

The trips cannot be rebooked. 

Name change

Contact us and we will help you to check whether a name change is possible. If you wish to make an amendment, we charge a fixed administrative fee of GBP 40 in addition to the airline's fee. Note: It is important that you always double-check the names, so they comply with the passport before you make your reservation and a binding purchase.

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